Return Policy – Obicar Auto Spares and Accessories
This return policy is for Kenya, since all shipments and sales are in Kenya.
Yes, I accept returns for defective and non-defective products.
Return Window:
Within a certain number of days – 10 days for return (from delivery date).
Product Condition:
Only new products. This includes products that are unopened in original packaging or have never been used.
How to Initiate a Return:
Call +254 116 140140 or send a WhatsApp message to the same number, or email sales@obicarautosparesandaccessoriesltd.com
If it is eligible, you can return
Visit our physical store, or for returns by mail, send the product to: Ambala Lane, Key West Building Nyamakima, Ground Floor, Shop 16, Nairobi, Nairobi 00100, Kenya
Confirm the product is new and unopened in original packaging
Refunds will be processed within 5 days of receiving the returned item
No restocking fee applies
Return Method:
In store, return to: Ambala Lane, Key West Building Nyamakima, Ground Floor, Shop 16, Nairobi, Nairobi 00100, Kenya
By mail, send to: Ambala Lane, Key West Building Nyamakima, Ground Floor, Shop 16, Nairobi, Nairobi 00100, Kenya
Return Label:
Included in the package. A return label is a prepaid shipping label that you attach to the outside of your return package so the carrier can deliver it back to us at no cost to you.
Refund Processing Time:
5 days.
We also accept exchanges.
Currency:
KES (The amount will automatically be converted into the customer’s local currency).
Contact Details:
Call: +254 116 140140
WhatsApp using the same number: +254 116 140140
Email: sales@obicarautosparesandaccessoriesltd.com