Frequently Asked Questions (FAQs) – Obicar Auto Spares and Accessories
1. What is your return policy?
Yes, we accept returns for defective and non-defective products within 10 days from the delivery date. Products must be new, unopened, and in original packaging. No restocking fee applies.
2. How do I initiate a return?
Call +254 116 140140, send a WhatsApp message to the same number, or email sales@obicarautosparesandaccessoriesltd.com. If your return is eligible, you can return in-store or by mail to Ambala Lane, Key West Building Nyamakima, Ground Floor, Shop 16, Nairobi, Nairobi 00100, Kenya.
3. Who pays for return shipping?
We do. A return label is included in the package. It is a prepaid shipping label that you attach to the outside of your return package so the carrier can deliver it back to us at no cost to you.
4. How long does it take to receive a refund?
Refunds will be processed within 5 days of receiving the returned item.
5. What are your shipping costs and delivery times?
We charge a flat rate of KES 500 for shipping. Total delivery time is 0–4 business days (handling time 0–1 business day + transit time 0–3 business days). Order cutoff time is 6:00 PM (GMT+03:00) East Africa Time.
6. Do you ship outside Kenya?
No. This shipping policy is for Kenya, since all shipments and sales are in Kenya.
7. How can I contact you?
Call: +254 116 140140
WhatsApp using the same number: +254 116 140140
Email: sales@obicarautosparesandaccessoriesltd.com
Physical Store: Ambala Lane, Key West Building Nyamakima, Ground Floor, Shop 16, Nairobi, Nairobi 00100, Kenya
8. What information do you collect from me?
We collect personal information such as your name, email address, phone number, shipping address, billing address, order details, and any messages you send us via call, WhatsApp, or email.
9. Do you share my personal information with third parties?
We do not sell, trade, or rent your personal information to third parties. We only share your information with shipping carriers, payment processors, or legal authorities if required by law.
10. Can I return a product if I simply changed my mind?
Yes. We accept returns for non-defective products as long as they are within the 10-day return window, are new, unopened, and in original packaging.